Poor conversion from Premium to Explora

Firstly they charged me almost double when I converted to the explora deal despite several confirmation requests from the consultant to advise as to which amount will be debited on the 20th of January. Several phone calls and email requests later, I had to make manual payment. Secondly they failed to debit my account on the date agreed upon in February, after more calls and emails I was advised that I was overdue and owed almost R200 more than the R899 contracted amount. This was apparently \ escalated\" for an adhoc debit order to be put through in order to debit the R899. Still no feedback. I have been a loyal customer for a decade and never once I have defaulted on my payments. Multichoice needs to rectify this immediately and only debit the agreed upon amount (R899) on the agreed upon monthly date (21st)."