DT
Djiemeni T
1 reviews | Active since Apr 2020
28 Apr 2020, 16:26
Poor consultant services.
DSTV overcharged me for 3 months and my statement is clearly showing a double charging of the same amount. To get clarity on my situation, I called DSTV and the first consultant couldn't assist me but she provided a contact number to get help from finance team. I called the number and the consultant was so rude and showing no knowledge on the services provided by DSTV. He insulted me and transferred me to his colleague who understood and resolved my issue in 7 minutes. I spent 112 minutes online for an issue that some of the consultant can attend in less than 10 minutes and other can just insult customer because of their lack of s****s or knowledge. DSTV should really assesse their team.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
28 Apr 2020, 16:35Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Apr 2020, 16:35
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Apr 2020, 17:56Good day Djiemeni T,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We do need to have your account details to access your DStv account and investigate.
Alternatively send us an email to ***, include your account details and we will assist you accordingly.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We do need to have your account details to access your DStv account and investigate.
Alternatively send us an email to ***, include your account details and we will assist you accordingly.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s reply28 Apr 2020, 17:56
Official
Good day Djiemeni T,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We do need to have your account details to access your DStv account and investigate.
Alternatively send us an email to ***, include your account details and we will assist you accordingly.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We do need to have your account details to access your DStv account and investigate.
Alternatively send us an email to ***, include your account details and we will assist you accordingly.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
DT
Djiemeni T's updateReviewer Update
29 Apr 2020, 14:14Hi,
My customer number is ***0. It was updated yesterday, an hour after as mentioned by the third consultant I spoke to. App was showing that I have to pay R688 by 2020-04-28 and it changed to R103 which I paid. From the customer account balance, I can see that everything went back to normal.
Thank you.
My customer number is ***0. It was updated yesterday, an hour after as mentioned by the third consultant I spoke to. App was showing that I have to pay R688 by 2020-04-28 and it changed to R103 which I paid. From the customer account balance, I can see that everything went back to normal.
Thank you.
DT
Djiemeni T's update29 Apr 2020, 14:14
Reviewer Update
Hi,
My customer number is ***0. It was updated yesterday, an hour after as mentioned by the third consultant I spoke to. App was showing that I have to pay R688 by 2020-04-28 and it changed to R103 which I paid. From the customer account balance, I can see that everything went back to normal.
Thank you.
My customer number is ***0. It was updated yesterday, an hour after as mentioned by the third consultant I spoke to. App was showing that I have to pay R688 by 2020-04-28 and it changed to R103 which I paid. From the customer account balance, I can see that everything went back to normal.
Thank you.