Poor Coms and Unjust Charging

I paid my R199 sub for August on 27 July via EFT. On 31 July I was cut off. I phoned the call centre and sent an email with evidence of the payment, and service was restored, only to be cut off again on 5 August. I phoned again, re-sent the proof of payment, and service was restored. I was then cut off again on 9 August, I phoned and resent the proof of payment, service was restored and then cut off again.<br> You can't actually get hold of anyone who knows the whole history, so I now managed via email to contact support, who insist that I owe them R100 for reconnection fees twice, plus R6.63 for a day's subscription plus R33.17 for five days subscription, and that for reconnection in addition to the R199 already paid for August, I must pay R142.37 to be reconnected. At no time had I been given any indication of any kind that these charges were adding up, or whether my R199 payment had been received.<br> In addition, the staff twice entered wrong addresses for me despite having in writing the correct address.<br> This feels plain disinterest in the customer and distance between staff and marketing people who presumably care about how the customer is treated.