Poor complaints service

Dstv multi choice are the biggest ****mers in the world. How can an agent from multi choice call me to offer an upgrade on a price freeze coming to install my Dstv and then when I have a problem with fixing errors you tell me I must call my own installer and pay them . What do you mean with your useless call centre agents not able to assist and solve queries customers might have???,telling me I need to drive to multichoce to get the decoder tested which I did say there’s nothing wrong with the decoder. I get to multi choice they say the same thing nothing wrong with the decoder and now whose money did I just spend going there now you telling me I have to go and look for an installer again to pay again?? Am I not paying for services??? I’m not amazed y’all are loosing customers and will keep doing so until the end of time. If you think about getting Dstv with their endless show repeats my dear rather go and pay for your Netflix .