Poor Complaints Handling

Hi,

Trust you are well.

I have made several attempts to contact you via the call centre over the last couple of weeks.

Your advisors have been unhelpful. I was promised a manager call back that was not fulfilled.

I simply wish to pay what is due.

On 9/12/2020, the account balance was approximately R900.00 as expected. A new explora was installed to replace the previous one in my home after a burglary. I only have one account and one decoder.

I have since received an exorbitantly high bill. Upon further investigation, it occurred to the advisor that a new account was created where a transfer should have been made. I was assured that this would be corrected.

The balance is still outstanding for an account I have not used and now the DStv has been disconnected.

I called many times and I was told this would be sorted out to no joy.

I asked to log a complaint, but it seems you have no complaints procedure or policy in place. Or your advisors don't know about it.

I just want to settle what I owe for what I use which is only one account with you.

Your urgent attention to resolve this would be appreciated.

Smart card: ***