pM
prisca M
1 reviews | Active since Aug 2021
10 Aug 2021, 14:00
Poor communications
I received an sms that I should pay R299,99 for Dstv compact. Last month I paid R450 and now my Dstv is off. I want my money back, since we’ll they decided to downgrade my compact without sending me an sms to alert.???
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
10 Aug 2021, 17:11Hi Prisca,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Aug 2021, 17:11
Official
Hi Prisca,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Aug 2021, 21:48Hi Prisca,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the system reflects that your package is on DStv Access and your DStv account has a credit balance of R261.12.
Please confirm if we should upgrade your services to Compact or refund the money.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the system reflects that your package is on DStv Access and your DStv account has a credit balance of R261.12.
Please confirm if we should upgrade your services to Compact or refund the money.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Aug 2021, 21:48
Official
Hi Prisca,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the system reflects that your package is on DStv Access and your DStv account has a credit balance of R261.12.
Please confirm if we should upgrade your services to Compact or refund the money.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the system reflects that your package is on DStv Access and your DStv account has a credit balance of R261.12.
Please confirm if we should upgrade your services to Compact or refund the money.
Kind Regards,
DStv: Hello Peter Team
Best regards,
pM
prisca M's updateReviewer Update
11 Aug 2021, 12:03I’ve had a complaint and I’m still waiting
pM
prisca M's update11 Aug 2021, 12:03
Reviewer Update
I’ve had a complaint and I’m still waiting
pM
prisca M's updateReviewer Update
11 Aug 2021, 12:18Remember the sms I received from you guys emphasised that I should pay 299,99 for DSTV compact now you increased the package to R485.90, honestly DSTV is taking advantage of poor people
pM
prisca M's update11 Aug 2021, 12:18
Reviewer Update
Remember the sms I received from you guys emphasised that I should pay 299,99 for DSTV compact now you increased the package to R485.90, honestly DSTV is taking advantage of poor people