Poor Communication DSTV call Centre

Poor communication from call centre operators!!!!! on the 11 May, i contacted the call centre to disconnect DSTV for my dad, as he moved in with us, and will no longer be using his own account, as we already have dstv connection. Call Centre advised, they can not proceed with my request, i must pay R934.84, once that is done, i must call back and they will disconnect as i requested. I did an eft, waited another day, and called back on 13th May to confirm that they can not indeed cancel this connection for my dad. The second consultant advised its not possible to do, as i've now paid to be connected until END of May, and therefore must make use of this until then and then they will disconnect.

Please can anyone tell me why people working in the same department cant tell you the correct version of what must be done, as i've waisted R934 now, as the decoder was requested to be transferred to my active dstv account, which could have been done today, but now because of this, money down the drain and we must wait until end of May.

my request is then as follows, please refund my R934 paid towards this account i wanted to close on the 11th and transfer the 2 decorders to my active dstv account

ref number for call made to dstv - Lesedi 11 May 2020 13:44 ID number for account i wanted to stop on this day - ***

request for ownership change was sent to dstv via email on 13th May 2020