Poor Communication & Don't answer your question.

<p>On the 6 Jan I wrote an email advising them to cancel my Insurance (After I've tried to calling them twice were I stayed on the phone for more than 20min each time without my call being answered), no one bother to answer. I wrote another email on the 19th Feb for them to explain why the've not answered instead they told me that they schedule to cancel my insurance from the 6 March, I asked them will they write-off the insurance they charged me later after I've told them to cancel, they never bother to reply on me. Today I've just got a massage telling me that they suspended my DSTV service (Ref: ********** 7). What bothered me is that there has never been a time were i didn't pay my service in time. It only they insurance that I didn't pay due to the fact that i've told them to cancel it, I didn't understand why i'm I still be charged.</p> <p> </p> <p>There are several things that bothers me with DSTV:</p> <p>1. When we registered for DSTV service the Insurance guys are so quick to call us about insurance, but when we have to cancel we are given numbers that you hold for more that 20min without your call being answered.<br />2. As I've asked to for the insurance to be cancelled on the 6 Jan why the cancellation is starts on the 6 March.<br />3. If you notice that there are some misunderstanding on Customers side, if there is, they don't bother or communicate with the customer via an email to set the matters straight.<br />4. Last point: My conclusion with DStv service is MONEY FIRST but when it comes to communication service is very Poor and they don't improve on that aspect.</p>