TR
Teddy R
1 reviews | Active since Jun 2014
23 Jan 2024, 14:47
Poor Communication
Hi
On the 11th of January i got a call from Danisile to assist with my query, we agreed that I will stay on my current package, and she confirmed that my monthly bill will be R 211.00 all inclusive. On Friday i noticed that on the system my bill will be R 292, when i enquired i was told the amount Danisile gave me was incorrect. I then told the consultant that they can listen to the call as we went through the calculations more than ones with Danisile. Till now my account is still reflecting R 292 and i haven't received feedback
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Jan 2024, 15:07Hi Teddy Rak****,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply23 Jan 2024, 15:07
Official
Hi Teddy Rak****,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
TR
Teddy R's updateReviewer Update
07 Feb 2024, 09:36On the 25th of January I received a call from one of the agents she promised to get back to the next day regarding my query, she said she will listen to the call I was referring to and give me feedback. Till today nothing has changed on my account, and I haven't received feedback.
And please can the person who is going to call me fami****ize themself with the history of my account and the query raised, it's frustrating to keep explaining the same thing.
And please can the person who is going to call me fami****ize themself with the history of my account and the query raised, it's frustrating to keep explaining the same thing.
TR
Teddy R's update07 Feb 2024, 09:36
Reviewer Update
On the 25th of January I received a call from one of the agents she promised to get back to the next day regarding my query, she said she will listen to the call I was referring to and give me feedback. Till today nothing has changed on my account, and I haven't received feedback.
And please can the person who is going to call me fami****ize themself with the history of my account and the query raised, it's frustrating to keep explaining the same thing.
And please can the person who is going to call me fami****ize themself with the history of my account and the query raised, it's frustrating to keep explaining the same thing.