Poor Communication

I received an sms Recently from Multichoice stating that should I pay my account in advance I would qualify for the 1 month discount and I will not be billed on the Price increase. <br> <br> I then went online to check how to go about this. On the DSTV Self Service site I saw the following: \Simply pay 11 months subscriptions in advance and receive the 12th month absolutely FREE."<br> <br> After I got my statement I saw I was billed on the new price and I did not get my yearly fee even though the amount of R8140 was received 31 March.<br> <br> Then I continued to phone the Pretoria Accounts department where I was met someone who clearly needs customer service training. Just to find out that I do not qualify because I did not notify the DSTV. Excuse me for not relying on your website as it does not stipulate that at ALL!!! Clever way to get the clients to pay in advance DSTV maybe spend my money on giving your call centre agents some training?? He even told me to tell him WHERE on the site it is!!<br> <br> I am utterly disgusted in this service with whom in the past I have only received great service from Props to your BoxOffice Call Centre and technical issues call Centre they know how to treat a client!"""