poor commincation, poorer service and billing

Just received my bill after installing an explorer. Billed for HDPVR and explorer. After receiving explorer I phoned the call centre to ask not to activate until the installation was complete. NO PROBLEM I was told. Made arrangements with installer - installer never arrived. I then phoned the call centre to be told I would be charged from date of receipt of the unit. I asked them to listen to the recording which they said they would. Then got a call from an agent saying I had agreed to the contract that I would be billed from date of delivery and this was explained clearly to me. I suggested it may not have been as clear as they thought as I had phoned the call centre upon delivery of the explorer. They said they would go back and listen to the conversation when the 1st call was made. I asked them to listen to my call as well ......That is the last I heard. I have now been charged R226 above the R899.99m for a explorer sitting in a box.. This is to cover the cost of the hardware. No I paid the full subscription amount for a box. Your designated installer did not arrive as scheduled (3 days later) Your call centre said I would be only be billed once the unit was installed. SHAME <br>