Poor client support services
<p>DSTV send me a sms on Friday 30 June 2017 to informed me that my tv signal is terminated on my request. I phoned Dstv that I didnt give instructions for the service to terminated. Also asked them to tell me who give instructions for the service to be terminated. No answer can be provided. Instruct Dstv to reconnect the service. Dstv want payment before reconnection because of the weekend the debit order will not go through. I told them then to reconnect the service on Monday and run the debit order on my account. Phone Dstv on Monday 3 July 2017 again only to be informed that the system is offline and need to phone later again. Signal restore around 7 Monday evening but wrong package. One hour later the signal was blocked again. Useless service. Still no signal</p>
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Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Jul 2017, 08:15Dear Chris
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Jul 2017, 08:15
Official
Dear Chris
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Jul 2017, 13:45Dear Chris
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
As per our telephonic reference, we have reconnected the DStv Premium package on smartcard number- ***.
Furthermore, we have sent an adhoc debit order for an amount of R789.42 to update the account until the 31st July 2017.
Once again please accept our apologies for the inconvenience caused and thank you for your continuous support.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply04 Jul 2017, 13:45
Official
Dear Chris
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
As per our telephonic reference, we have reconnected the DStv Premium package on smartcard number- ***.
Furthermore, we have sent an adhoc debit order for an amount of R789.42 to update the account until the 31st July 2017.
Once again please accept our apologies for the inconvenience caused and thank you for your continuous support.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Kind regards
Lebogang
Best regards,