Poor client service

I’m very disappointed with your service, I’m a dstv subscriber my subscription is R780 monthly. My package was suspended beginning of December I requested for a reconnection fee on the WhatsApp portal and the amount that was R356.00. They sent me a link that I must use to make a payment and it gave me a balance of R780.00 which I paid. Now my subscription is suspended they say I owe R356.00 that is in arrears which doesn’t make any sense because my initial balance was R356.00 and I paid more using the link. I had a live chat on your site with a guy by the name of Sanele if I’m not mistaken who kept saying I must just pay whatever I’m owing to be connected without listening and investigating my case.