1 reviews | Active since Aug 2015
Poor Client Service
I really really REALLY don't understand why I go through all the effort to go to the Multichoice in Centurion mall to ask for assistance. I moved from Pretoria and I wanted to change my Premium package to the Easyview package. The lady at counter 13 on May 28th ensured me that the debit order for the lower package was successful on the system, just to see an sms on my phone for the Premium package!!! This is unacceptable!!! Why do I go through all the trouble to go to the shop, was assured that all was in order, to find that it was not!!!
Dear Nikki
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Nikki
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Nikki
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Reference is made to our telephonic conversation in regards to your billing concerns. You advised that you have reversed he incorrect amount debited from your account as you did request service downgrade before your payment date and we collected for the DStv Premium Package.
We confirm that we have disconnected your service and that you may contact us at any time to activate your service by using any of our touch points.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Nikki
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Reference is made to our telephonic conversation in regards to your billing concerns. You advised that you have reversed he incorrect amount debited from your account as you did request service downgrade before your payment date and we collected for the DStv Premium Package.
We confirm that we have disconnected your service and that you may contact us at any time to activate your service by using any of our touch points.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,