Poor Client care/Same old movies for weeks

When I signed up for this solution no payment date was discussed with me and not R50 reconnection fee was discussed either. I have on numerous occasions requested them to make sure I receive my monthly invoices or atleast a stament showing how much I owe so that I can make the correct payments timeously. Not even once has this invoice or statement sent to unless I demand this when they have suspended my service and to my surprise and additional R50 is charged to get the service activated again. This was escalated to them on numerous occasions and no one has made contact with me over the phone, they only reply to me on my DM and you can pick up the arrogance in the replies. They are bullying us as they are the only providers of this solution and one does not have a choice but to accept this pathetic service with arrogant client care support. I wish you had competition I would move the tomorrow anyway I am on a month to month solution with you.

Keep you poor client care and same movies, that play day in day out month and month out.

I demand you credit the reconnection fees that you have charged me to date