Poor change of ownership process

<p>Your change of ownesrhip process is pathetic and makes me want to cancel my existing account immediately.</p> <p> </p> <p>On Monday 31 October I mailed all the requier info (as per your website) to the appropriate mail box, as per your ********** Ive not received any feedback as yet. Everytime ive called your call centre over the last 3 days your call sentre agents keeps telling me i should wait for 72 hours and theres nothing they can do to assist me. Today is more than 72 hours and the still cant help me. Ive now been requested to re-submit all the required info to the same mailbox and await a response within 72 hours. that is pathetic.</p> <p> </p> <p>I will not re-submit anythnig and if this is not sorted by close of business tomorrow (4 Nov), then i will be closing my existing account with DSTV.</p> <p> </p> <p>More than that, as part of your change of ownership process, you require the seller to give a random stranger (the buyer of the decoder) a copy of their ID. This is as pathetic, espcially in an era of protecting personal information (PoPi) whgich is actually legislation.</p> <p> </p> <p>You have dissapointed me with pathetic processes and pathetic service, and all of this to a paying client of more than 14 years.</p> <p> </p> <p>KEEP UP THE (NOT SO) GREAT WORK.</p>