Poor call center service

Multichoice Durban call centre has the most incomplete staff that are not will to assist, I made payment this morning, sent the proof of payment as requested to the email address. Still they can't activate my account, I called and spoke to Benny Scot, Julia, Nokukhanya and still no assistance. When I ask to speak to the Manager Benny told me that the Manager is in a MEETING. on a Saturday. Why does Multichoice have call centers if the employees are not willing to assist. The call center is loud its all fun and games at work. I don't understand why my calls revert to KZN if I'm in Gauteng. The Johannesburg call center is more effective than KZN. I am not happy at all.