Poor business practice

Multichoice is a rip-off. Please see my chat with them below. We are paying for hidden costs which were never communicated and they don't even care.

Chat with Multichoice regarding payments.

Alright. Please give us a moment while one of my team members steps in... Hi ℹ️ Thank you for your patience, . All of our agents are still busy. Please hold, and your chat will be answered as soon as one of our team members becomes available. During your wait, there will be no menu options available. 26 minutes ago Karabo . has entered the conversation ℹ️ Please keep in mind that the menu options are inactive during your chat. If you want to go back to the menu, simply ask the agent to "end chat." Good evening. Welcome to DStv Live Chat, my name is Karabo. How may I assist you today? Apologies for the delayed response. Hi, I'd like to downgrade my subscription. Alright, if I may ask To which package do you wish to downgrade to? Compact plus. Also kindly find the below link for comparing our DStv channels and packages

https://www.dstv.co.za/get-dstv/compare-packages/ Ok

Please confirm the following so that we can assist you further;

·

·

· Physical address

· Cell phone number" Thank you, please wait a moment while I access your account Thank you for your patience :)

Your DStv subscription will be scheduled for downgrade to DStv Compact plus on 28-Aug-2021 An amount of R934.87 is due tomorrow on your account. To cover for the overdue amount as well as your DStv Compact plus subcription untiil the *26/09/2021 What overdue amount? I've been paying R650.00 for the past 3 months which was a discounted fee for Premium subscription. Why should I have arrears? Ok One moment please while I go through the Financial transactions on your account How long must I wait? Please bare with me on the Chat Apologies for the delayed response. Thank you for your sincere patience ;)

Please note that

Your monthly amount has been an amount of R754

R649 for DStv Premium subscription (3 Months Discount) + R105 Access fee for the PVR (pause, rewind, record) functions on your decoder, as well as the Xtraview decoder. Not in a million years, no one told about R754 and I've never heard anyone tell me about the access. I was told to pay R649. why didn't I get any notifications regarding the short payments? Answer please............. My apologies for that inconvenience The shortpaid amount after paying on the 26/06/2021 your account, pilled up and was added to your following month's DStv bill which was on the 28/07/2021. Why is it my problem that you guys are lying to us regarding your subscriptions. May I have your full name and a reference for this chat. ANSWER PLEASE!!! Click the button below to rate this interaction Rate Now The conversation was marked complete. Karabo Letlhake

We're also picking up that a Communication Method hasn't been selected on your DStv account, hence why you may not be receiving any SMS'es Email I have just assisted in updating your profile Note that I'm taking this to the OMBUDSMAN I’m trying to understand your query since it seems a bit beyond my abilities. I’ll need a bit of help from you.