Poor brand knowledge

Customer care my

I am appaulled by DSTV multi choice Services. Being a customer for over 15 years I have 2 explores and 1 extra view under my subscription

I want multichoice to listen to my recording regarding my account. My daughter moved to Gauteng and on the 26th November she called Multichoice using her number 073 to call and find out what would be the cost to pay since she had relocated. She was advised by a lady that her total cost would be R640.34 including pro rata amaounts. She made payments month end of R320.17 and I played my usual fee of. The month of December we did not have problems and end of December she again made a payment of R320.17 and I made my monthly payments payment. On the 7th of Jan I called using my *** number because services were disconnected I called I spoke to a lady and I was told about three different amount of R285 R584 and eventually I was told to pay R50. I was also told about an easy view account which I dont understand where it comes from because under my account there should be 2 exploras and one extra view. Why would I take easy view, how does it benefit me? . Once again. Please locate call recordings. On the 13th Jan my daughter called around 6pm for explora number ending with 17 she was placed on hold for over 20min with no call back from Siphesihle, she made another call she spoke to a lady who transferred the call to Skhumbuzo the supervisor. She asked what would the total amount be for payment for reconnecting and all severices and she was given an amount of R318 which she paid immediately. On the 14th she noticed that her PVR functions were not operational she then made another all to multichoice using *** around 7pm nd she spoke to a lady whom she argued with her for 30min and being told to make another payment and pro rata amounts AGAIN nd refused to put her through to the supervisor.The call got cut off nd not even courtesy call was made back to complete the conversation. She called again and she spoke to Ben and she had to start the story again and argue with Ben over this account.My daughter requested call back but never received it. I fail to understand how can Multichoice such a big company not give their clients a courtesy call. This is poor unacceptable customer service for the monthly subscription payments we make and your team fails to note down the conversation points with the client and each time you call you receive different amounts and you always have to start a storyfrom scratch.

1. I would like this issue or continuous payment and deductions to be sorted out 2 I want to know why I'm being quoted different amount each time I call 3 Given the amounts we have given to DSTV which is over R1000 in Jan we would like our service fully operational

I would like feedback urgently regarding this matter as soo as possible