LvdM
Lood van der Merwe
1 reviews | Active since Mar 2014
04 Nov 2022, 17:30
Poor Box Office Service
I rented a movie, Fortress 2 on Box Office, from about 35mins left the movie streamed garbage for a couple of minutes, tried to log a call with DSTV and they don't accept that something is wrong with the movie. The service is appalling, tried to log a call, chat service is not working properly, and call centre most unhelpful.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Nov 2022, 18:13Hi Lood,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Nov 2022, 18:13
Official
Hi Lood,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Nov 2022, 15:25Hi Lood,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the issue is escalated and we have reversed the charge for the movie.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the issue is escalated and we have reversed the charge for the movie.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Nov 2022, 15:25
Official
Hi Lood,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the issue is escalated and we have reversed the charge for the movie.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the issue is escalated and we have reversed the charge for the movie.
Kind regards,
DStv: Hello Peter Team
Best regards,