Poor Billing service and being held ransom for R157.79 on an account that is paid in advance.

DSTV subscriptions are pre paid, I made a payment of R949 and I have not been reconnected.

When I call the call center up they advise me that they allowed me to watch pro rata and my payment is due on the 27th?

1. The payment is for the month and I the account is prepaid, surely I should be reconnected based on the fact that a payment was made? 2. the payment of R949 is for the month regardless of which day. 3. Statements shared when asked are not clear and do not show payments made versus charges? 4. Payment of R1220 made in Feb 2024 and now suddenly at the end of March I am expected to pay R1106. 79 that's R157.70 extra. 5. According to the statement it is for a 2 point installation product & and Explora Ultra payment plan. 6. When we took on the Explora we were advised that we will be required to pay R949.00 per month for the subscription [this included access to premium DSTV package and the new decoder], why am I now being charged for it.

Please sort out our statements and accounts and reinstate my subscription and viewing rights.

Alternatively come and collect your Explora and cancel my subscription.

With the rate you are loosing customers one would expect better and more accurate service.

To be disconnected for R157.79 which i am still not clear what it is for as my subscription should be R949, which I have paid.