TK
Tabile K
1 reviews | Active since Feb 2018
06 Feb 2018, 07:36
Poor billing service
It's been three months now that I make an EFT payment for my Dstv 2 or 3 days before month. My Dstv gets cut-off around the 5th of every month. My bans assures me that the funds are transferred within 24 hours. How on earth is.it that Multichoice doesn't receive these funds after 6-7 days! Then I'm taken from pillar to.posr. The servi ce centre at Chatsworth is useless. They are alwayas offline or they won't accept my bank statement showing transfer of money, they want a letter from the bank stating that funds have been transfered. Who incurs costs for that? The customer of course. As I'm writing this, I've been cut-off yet payment was made on the 27th Jan 2018. Customer service is very poor I must say.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
06 Feb 2018, 07:57Dear: Tabile KaZungu
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Feb 2018, 07:57
Official
Dear: Tabile KaZungu
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Feb 2018, 10:52Dear: Tabile KaZungu.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please note that a bank statement only is not sufficient proof as it contains very limited information
Ideally a valid slip, or EFT payment notification on a bank letter head, or receipt showing the amount, date and reference given would suffice as a proper proof of payment. This will enable us to trace and allocate the payment.
If payment is not reflecting on the account, the system will disconnect.
Kindly attach the proof of payment and send an email to *** . For further assistance send an email to ***.
Should you require further assistance, please do not hesitate to contact us.
Kind regards
Edward
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply06 Feb 2018, 10:52
Official
Dear: Tabile KaZungu.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please note that a bank statement only is not sufficient proof as it contains very limited information
Ideally a valid slip, or EFT payment notification on a bank letter head, or receipt showing the amount, date and reference given would suffice as a proper proof of payment. This will enable us to trace and allocate the payment.
If payment is not reflecting on the account, the system will disconnect.
Kindly attach the proof of payment and send an email to *** . For further assistance send an email to ***.
Should you require further assistance, please do not hesitate to contact us.
Kind regards
Edward
DStv Hello Peter Team.
Best regards,
TK
Tabile K's updateReviewer Update
06 Feb 2018, 17:03I cannot keep on playing this "merry go round" with Multichoice Dstv. Like I said, it's the third month now that this is happening. To get proofof payment.that you want I must go to the bank and wait in.the queue. Why would I choose to pay by EFT if I didn't want convenience? The account has been paid timeously. You have to sort it out. This is frustrating and infuriating!
TK
Tabile K's update06 Feb 2018, 17:03
Reviewer Update
I cannot keep on playing this "merry go round" with Multichoice Dstv. Like I said, it's the third month now that this is happening. To get proofof payment.that you want I must go to the bank and wait in.the queue. Why would I choose to pay by EFT if I didn't want convenience? The account has been paid timeously. You have to sort it out. This is frustrating and infuriating!