NK
Natasha K
1 reviews | Active since May 2016
05 Jun 2020, 15:26
Poor Billing and Resolution Service
DSTV cannot get my billing right. I have been promised resolutions and to date I still have issues. My bill suddenly increased. Given the past issues i was promised that there would be no increase on my normal package. Also I have been charged a reconnection fee for June. For what exactly? I tried cancelling on their website and it doesnt allow me to. What the hell. I am tired of the incompetency.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
05 Jun 2020, 15:52Hi Natasha Khan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Jun 2020, 15:52
Official
Hi Natasha Khan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Jun 2020, 22:19Hi Natasha Khan,
Our records indicate your monthly subscription is R499,00, due on the 31st of every month. System shows that from March 2020, the account is paid after it has been disconnected due to non-payment, because the payment date is missed. This is the reason why you are charged the reconnection fee.
The monthly subscription has not increased, it because the account is paid late it incurs a balance in arrears and is charged the additional R50,00 reconnection fee.
We encourage customers to adhere to their payment dates and ensure the account is up to date, services will not be disconnected.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Our records indicate your monthly subscription is R499,00, due on the 31st of every month. System shows that from March 2020, the account is paid after it has been disconnected due to non-payment, because the payment date is missed. This is the reason why you are charged the reconnection fee.
The monthly subscription has not increased, it because the account is paid late it incurs a balance in arrears and is charged the additional R50,00 reconnection fee.
We encourage customers to adhere to their payment dates and ensure the account is up to date, services will not be disconnected.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply05 Jun 2020, 22:19
Official
Hi Natasha Khan,
Our records indicate your monthly subscription is R499,00, due on the 31st of every month. System shows that from March 2020, the account is paid after it has been disconnected due to non-payment, because the payment date is missed. This is the reason why you are charged the reconnection fee.
The monthly subscription has not increased, it because the account is paid late it incurs a balance in arrears and is charged the additional R50,00 reconnection fee.
We encourage customers to adhere to their payment dates and ensure the account is up to date, services will not be disconnected.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Our records indicate your monthly subscription is R499,00, due on the 31st of every month. System shows that from March 2020, the account is paid after it has been disconnected due to non-payment, because the payment date is missed. This is the reason why you are charged the reconnection fee.
The monthly subscription has not increased, it because the account is paid late it incurs a balance in arrears and is charged the additional R50,00 reconnection fee.
We encourage customers to adhere to their payment dates and ensure the account is up to date, services will not be disconnected.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
NK
Natasha K's updateReviewer Update
23 Jun 2020, 14:36The above is not true. I was notified that I would not incur the increased price due to the issues i experienced over the last few months with DSTV. please go check history. I was also promised that i would not be charged reconnection fees due to the issues caused by DSTV. If you look at My i was charged a reconnection fee before my DSTV was disconnected. Why promise the customer all of these things when issues are caused by DSTV. Do you call to mislead the customer and get them to be quiet. Find out who that person is that made these promises. Also my questions are not being answered. How do i go about cancelling DSTV because your website doesnt allow me to? Please go check your billing again. How do I go from R482.96 to R343.93, R393,93, R437,93, R548,93, TO R667,93. Where does the R499 come in now.
NK
Natasha K's update23 Jun 2020, 14:36
Reviewer Update
The above is not true. I was notified that I would not incur the increased price due to the issues i experienced over the last few months with DSTV. please go check history. I was also promised that i would not be charged reconnection fees due to the issues caused by DSTV. If you look at My i was charged a reconnection fee before my DSTV was disconnected. Why promise the customer all of these things when issues are caused by DSTV. Do you call to mislead the customer and get them to be quiet. Find out who that person is that made these promises. Also my questions are not being answered. How do i go about cancelling DSTV because your website doesnt allow me to? Please go check your billing again. How do I go from R482.96 to R343.93, R393,93, R437,93, R548,93, TO R667,93. Where does the R499 come in now.