Poor bad and disgusting service from dstv

Its been months now struggling with this company dstv multichoice.....since some time in May. Whenever I pay my account - ***4 they disconnect it and tell me to send them statements to be reconnected again I do which i still struggle to do so as it cost money, energy and data. So now on the 29th December 2020 around past 6 to 7 i paid an amount of R353.70 and spoke to Noxolo a consultant who advised me to sens the statement to *** or *** which i did and we were connected and again so on the 4th January 2021 it was stopped and when enquired by calling the customer service call centre I spoke to Edwin while with him call cut off...called again spoke to Lindiwe call again cut off and lastly i spoke to someone who connected us and requested for the statement again as i always use it as POP and now after several unsuccessful calls to the call centre and requesting to be called back as i don't have airtime I keep getting emails from the billing department who now doesn't want the statement which was requested by one of them. I sent the statement I'm not sure how many times and even screenshots of the payment but mind you Nthlangelani, Ntokozo , Sakhile are all requesting the POP from my bank african bank but I'm busy explaining myself via email that it really cost to call and request for it and to be sent to them. Its really annoying and total waste of my time to be doing this up and down with such a big well known company. I mean statement is always what i send as POP now they want the letter and worse part they want me to download it with what money or data? Screenshots and statements have been sent to them to allocate the payment. This morning again as I'm writing this its because we are disconnected again. I don't have airtime to call African bank or let alone dstv multichoice