Poor Attitude Non existent Support Rude Staff

Dstv trains there staff to be rude and unhelpful. Not what you would expect given what a DSTV subscription costs. My wife spent 3 hours on the phone with DSTV when the extra view stopped working all of a sudden. Has worked fine for the last 4/5 years. 3 different agents, each one more incompentent than the other, and more rude. The one didn’t know what an on screen banner was. The other presumed to be rude and arrogant with the customer which is disrespectuful. The 3rd consultant did not even attempt to resolve the issue. After 3 hours 3 consultants were told it is an installation problem, and we must call an installer. It took my husband 10 minutes to get it working again. We have 2 DSTV subscriptions R1800pm. And have been customers for more than 10 years. After this disgusting and insulting experience we considering canceling all of it for the first time. Who would have paid for the installer to come out? DSTV ? It’s easy to say call an installer when you don’t pay for it. Please provide your customers better service and tell us why we shouldn’t cancel after this experience.