Poor assistance and service from DSTV

I canceled DSTV premium to rather stream DSTV on my smart TV. I paid opted for the Premium package at R699. I went through the payment process and at first paid R374. When I went onto DSTV, I saw that there were only about 8 channels that I could watch (180, 243, 244, 245, 313, 320, 343, 403, 406). This does not even appear to be one of the packages on offer. I phoned and was told that there are technical issues but that someone would call me back. No one called me back. I then went onto the automated chat and lodged a query. I was referered to a live chat witha Lerato. I typed the above problem and I expected an im****ate response. Nothing. I am so dissapointed in DSTV and their support. I feel like I have been hoodwinked.