LS
Lorinda S

1 reviews | Active since Oct 2018

22 Mar 2021, 19:25

Poor App and putting customers at risk for assisting on email.

App do not give option over charge you if you make changes, last mont I pay over 100 more, this month it is 192 do not matter what you do. Even though you change, it kept over charging you, and keep you on the same package. DSTV, on an email requesting all your personal detail even though you ask about a package and why charges. So many hacks in email, put myself in danger for ****s, and how do I know who is receiving my full details. DSTV is definitely put customers in risk what they are doing. If you give account number why full ID address en contact details.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Mar 2021, 21:53
Official
Hi Lorinda,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 


Kind regards 
DStv: Hello Peter Team