Poor and unreliable service rendering

After my recent post ( 6months of struggling to get my debit order in place, after being a customer of DStv for years) , I suddenly got an e-mail to apologise. No offer to refund me for 10 DStv movies (DStv in demand) paid in advance. A phone call was also made to inform me, I don’t need to worry, my subscription was cancelled due to non-Payment despite having recordings of every phone call trying to get my debitorder in place, promising with every conversation that it is in place (at the end of the conversation) and no need for further worries.The service of DStv is substandard and their customer prescriptions are falling due to bad service .