IK
Ignatius K

1 reviews | Active since Dec 2016

21 Dec 2016, 13:19

Poor and unprofessional service

<p>I have been calling with more than R300 airtime without no success from yesterday and today. They moved my decoder without my consent as i have authorized a change of ownership on one decoder and they moved two of my decoders. This is not acceptable. No one knows how to help, i have been taken from pillar to post and i am considering cancelling their services because i spend alot of money calling, when airtime get exhausted while we talking, no one bothers to call back, they juz leave me hanging and spend again to find no help. Please fix this and put my decoder under my account, so that i can sell it and leave your services in peace.</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Dec 2016, 13:24
Official

Dear IKgalane

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Dec 2016, 15:06
Official

Good day IKgalane

Apologies for the inconvenience this has caused. We have moved your decoder back to your account and activated services.

We'll contact you shortly to confirm if you have picture.

Thank you

Girly