1 reviews | Active since Jun 2017
POOR AND PATHETIC DSTV SERVICE
<p>I AM VERY UNHAPPY WITH THE LACK OF INTEREST ON THE PART OF DSTV - AS A PREMIUM PACKAGE SUBSCRIBER WHO HAS NEVER BEEN IN ARREARS, I AM NOW IN AN ACCOUNT SUSPENSION BECAUSE NOBODY AT DSTV KNOWS HOW TO DO THEIR JOB PROPERLY. I HAD A PRICE LOCK PLAN WHICH EXPIRED FEB 2017, I ASKED FOR THE NEW EXPLORA 2 AT THE NEW PRICE LOCK OF R899. MY OLD ONE WAS NEVER CANCELLED DESPITE THERE BEING A REQUEST, NEITHER WAS MY DEBOT ORDER SET -UP FOR MY NEW DECODER. THIS NOW LEAVES ME WITH R3413 IN ARREARS!! A SUSPENDED ACCOUNT AND NO HELP. A FRIENDLY SUPERVISOR AFTER MANY SCREAMING MATCHES WITH YOUR CALL CENTRE AGENTS, HAS VERY KINDLY TRIED TO ASSIST BUT CANNOT GUARANTEE THAT MY VIEWING WILL BE ACTIVATED TODAY AS IT HAS TO BE ESCALATED TO YOUR DPP DEPARTMENT WHO FOR GOD KNOWS WHAT REASON DOES NOT HAVE A CONTACT NUMBER. THE SUPERVISOR IS TRYING TO THE BEST OF HIS ABAILITY BUT HONESTLY DSTV CAN YOU LEAVE EVEN YOUR MANAGEMENT WITH NO POINT OF RECOURSE AND TIED HANDS SO THAT THEY ARE STILL UNABLE TO ASSIST YOUR CUSTOMERS? THIS IS PATHETIC AND POOR CUSTOMER SERVICE. I AM DISGUSTED AT THE LACK OF INTEREST AND GENERAL CUSTOMER SERVICE FROM A NATIONWIDE SERVICE PROVIDER.</p>
Dear SHEVOUN MOODLEY
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Dear SHEVOUN MOODLEY
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Dear Elna
Yes they have been in touch, however my extra view and my secondary decoder is still not working. I have spents hundreds of rands and spoke to over 9 people from 17.00pm to 21.00 pm last night trying to resolve this. The matter was escalated for call back however I receive a call at 10.00 am whilst I am at work and unable to check anything on the decoders. Till now I have no secondary viewing as there is no connection - so once again no help at all from your organisation
Dear Elna
Yes they have been in touch, however my extra view and my secondary decoder is still not working. I have spents hundreds of rands and spoke to over 9 people from 17.00pm to 21.00 pm last night trying to resolve this. The matter was escalated for call back however I receive a call at 10.00 am whilst I am at work and unable to check anything on the decoders. Till now I have no secondary viewing as there is no connection - so once again no help at all from your organisation
Elna
As advised earlier I am currently at work and will only be available after 17.30pm. There is no point in anyone trying to contact me now as I am not at home and will be unable to check anything
Elna
As advised earlier I am currently at work and will only be available after 17.30pm. There is no point in anyone trying to contact me now as I am not at home and will be unable to check anything
1.5 hours since the time i advised i was available from. Still a phone call is non existent from DSTV. Im sure i will receive a call during the day once again whilst i am at work. Amazing that you people think that we sit around at home waiting for you to call us to fix your ****** up. I have lodged a complaint with the consumer ombudsman as i have reached my point of frustration with you people. Will i be reimbursed for my calls? Will the lost days of viewing be refunded to my account? Im beyond comprehension with this now.
1.5 hours since the time i advised i was available from. Still a phone call is non existent from DSTV. Im sure i will receive a call during the day once again whilst i am at work. Amazing that you people think that we sit around at home waiting for you to call us to fix your ****** up. I have lodged a complaint with the consumer ombudsman as i have reached my point of frustration with you people. Will i be reimbursed for my calls? Will the lost days of viewing be refunded to my account? Im beyond comprehension with this now.
Elna, your team ended up calling me just before 8pm last night. They could not assist and I have had to now call in an installer at my cost to resolve this as it has taken multichoice more than 2 days to fix it with no positive result.
Elna, your team ended up calling me just before 8pm last night. They could not assist and I have had to now call in an installer at my cost to resolve this as it has taken multichoice more than 2 days to fix it with no positive result.