Poor and Insufficient service delivery

The past 6months I struggled to get a debit order in place, after being years a customer of DStv. 6Months ago I changed from one bank to another, from where problems started. The first Phone call was during December 2017 after which promises where made to make sure the change of banking details are in place. This never happened with subsequent de-activation of my subscription on a monthly basis. The last phone call during May, I was promised that everything was in place, to just arrive at Home on the 6th of June, subscription being de-activated once again and no service. Multichoice was contacted after which an automated service confirmed my service being “Active” and account not being in arrears with next debit order being deducted on the 30th of June. I am of the opinion Multichoice are losing the market with Netflix and simi**** services - despite that delivering a substandard and poor service.