POOR AND INCORRECT BILLING AND POOR CUSTOMER RELATIONS ( PRICE LOCK PLAN)N)

i am currently subscribed to price lock for R499. the payment is through debit order but since the inception of this contract there was never a dull moment with their vicious billing cycles and pathetic call center experience. my account since May 2019 is debited varying amounts, i called the service centre, where i was told they dont deal with pricelock but they can connect me to the price lock department. during connection i have to wait for a minimum of 30 minutes on hold before a service agent reply to say that we have escalated your inquiry. you will be advised with the feedback ( this reply seems to be a programmed response to all call center Agents, as since from May i must call in at least twice a month about the billing).

September 2019 i was billed R770 on the 28th 3 days later than the agreed debit order. during that time i have already made a bank EFT amounting to R550 since they are very spot on regarding on unnecessary disconnection and i reversed the R770. instead of correcting the balance which clearly showed that the payment was made. till today i am told that the system only see the money that was reversed it does not see the money that was deposited so it is considered that i am in arrears. this lame reply was confirmed even today ( 2019/11/26 by the agent called Masanda / Asanda at about 09h45).

On October 25th, i was debited R693 instead of R499, i have called in the following day where i was on hold for more than an hour there after a chain of transfers followed. so it took me almost 2 hours for an Agent to tell me that they are not dealing with price lock but they will connect me to the Agent. which never happened.

i phoned in again, this time i got a bit sober Agent that confirmed that my surplus amount will be credited to my next billing cycle of November 2019. the amount due was R200+.

the time i thought wonders of DSTV is over, on This October 24, a debit order of R500+ was charged from my account. Today ( 2019 /11/26) i called to query the debit and got the programmed story that we are not dealing with price lock and there is nothing Masanda / Asanda ( call Agent) can do. i even asked several times are you sure she boldly confirmed that they cant do anything for sorry.

it is 4 months now to date every month i am requesting that my debit order must be cancelled and i will pay in cash since their system is poor to the level of satisfaction. despite few promises that my debit order is cancelled i am still debited random unaccounted amount. So far i feel Multi choice has grossly transgressed mutually agreed business dealing and a fair trade manners by randomly using my account as their power ball withdrawal.