Poor and don't care service

DStv offered me deal of R699 for 6 months for a premium package for 6 months, they were running some promotion. I then took the deal and on the end of first month I paid my DStv account within the window period they normally give. When I went to pay, i was told I must pay R800 and something. I did not pay that amount because that was not the agreed amount as per promo. I then called DStv inquiring about this and I was told that the reason for this is because I did not pay the account on my payment date. I then told the consultant that the DStv representative that I spoke to with regards to the promo did not explain those terms to me, hence I paid on the window period date. I was then promised that my issue will be escalated and DStv will call me in the next 2 days.

The week passed and I did not receive any call from DStv. I then called them again, explained my situation and again, I got promised that DStv will call me and the issue will be escalate and they will call me back. Again nothing happened. I called again and the representative said I must just pay R700 as initially agreed and my services will be back on. I paid R700 and I did not get the services back. I called DStv again, explaining the history with promises of being helped and nothing still. I must have called DStv more the 6 times already and this issue is still not resolved and I have not been contacted still.It been almost 2 months trying to get help from DStv and nothing.

So Saturday (8/6/2019) I called them again and the representative said they will listen to all call records and findout what happened and get back to me. He restored the connection and promised to get back to me. 13/06/2019 the services has been disconnected with no feedback again from DStv.

I am frustrated at the customer service I have been receiving from DStv, I use my airtime and spend minutes on the call with them yet I get no joy from them. Worse is that every time you call , you get a new person whom you must again explaining the situation all over again. Sometimes the representative will even tell you that "they new and still trying to figure out things"or "that they see no escalation made", just after that one you call again and you hear a different story: "they see the escalations but it is not directed correctly and wrong", and they promise to fix it and escalate it and they put you on hold for long as if they using their airtime. Still after that long hold, you get no help and no services. I understand you have thousands and thousands of customers and you probably do not care about just one customer ...But I am still a customer.