Poor and disrespectful treatment towards customer

May I please get one of management at multichoice to make it clear that I must stop using their service permanently than spending R100 on each calls for the queries that are not resolved? I am been penalised for the error that was done by the consultant, I have requested 30 times that they must go through all the calls that I have made with different consultants, but they are failing to do so, I am repeating myself, I am being penalised for an unauthorised debit order that the consultant create on my name because she wanted to benefit from her target, the consultant forced to load second debit order on my account were as I was busy telling her that there is debit order in place and she claim that if she debit it will cancel the other one in place, and I ask her what will happen if you debit my account twice, she said I must request refund, she continue loading debit order and it failed because the one that was in place take the money first before her debit order go through, now multichoice is saying system registered every transaction and once it failed it will record it as arrears, they don’t check that it is their fault of loading multiple debit order, they are saying it can only be removed when I pay, why must I pay twice in one month, why are they not asking consultant who did duplicate debit orders? They now twisting the story to protect the consultant who created multiple debit orders, they are continuing to charge me, I call they put me on hold for 30 minutes without even caring that am using money to call, their consultants are very rude. Right now I don’t have direction because of consultant who force to create multiple debits in the name of benefiting on target now my profile need to be messed up because of that, evidence on calls are there but they are failing to follow the procedure. I end up reversing the one that was meant to be paid because they disconnected my service saying I must pay the second debit order that was created by consultant who claimed to say there won’t be multiple debit orders it will be one, I am also being harassed by calls saying I must pay so that they re connect, they keep charging me, when you call they put you on hold 30 minutes saying they are speaking to team leaders, when you ask to speak to consultant you previously had conversation with they say is in Cape Town , the other one in Durban the other one in PE, all of them you can not be transferred to,what a disrespectful treatment by multichoice.