1 reviews | Active since Apr 2014
Poor and bad service from dstv
I app**** for the R99 Explora deal. Lady sed that payment of R99 will go off on Tuesday 05-04-2016 and then it will take 2 to 3 working days for delivery. I got a sms from dstv on 00:02 Tuesday morning What said DSTV: Congratulations! Your decoder payment plan application has been approved. Your order 247536 will be dispatched in the next 2 aEUR? 3 days. Yesterday I got a nother SMS from dstv what said. DSTV: Your order has been dispatched! Please use parcel reference number OFT1T***9 for any delivery queries.. It's Friday and the third day and still no phone call or SMS AND NO DELIVERY! I tried calling and not happy at the way you guys speaking to me like c****. I did my payment of R99 and I whas told delivery will took place in 2 to 3 working days.. <br> I don't think I'm interested in the deal anymore! <br> I asked that someone can phone me to let my knew what's going on. I have arrangements today and need to know when will they deliver my Explora today. People on Dstv Facebook told me it's not the end of business day. It's now 17:00 and still nothing or phone call.<br> <br> Call me asap <br> <br> Tel: ***<br> <br> Or pay back my R99 and cancel my deal!
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert