Poor and bad service

I am very disappointed by the service I receive at Dstv. I payed my service towards the end of August than I was reactivated. On the 11th of August I than decided to pay R250 so that on the 26 I can pay R200 and make a ballance. I wake up today the 26th and my service is suspended. This means I am now charged R50.00 for reactivation. Why do you suspend my services? my bill run date is between the 25-25 of the following month, what surprises me is that if I can decide to pay dstv on the 5th of the following month my monthly subscription decreases because of the days I did not watch it, but in my case they owe me R250 and still disconnect my services. What inbthe he'll is this your are doing to me. ID NO :***, CONTACT ME ON ***, I DEMAND FEEDBACK AND A CLEAR EXPLANATION THAT I WILL UNDERSTAND. I believe you should be charged for this nonsense.