Poor after sales customer services

Good day,

I am terrible disappointed in DSTV aftermarket customer services, and will surely never use them again after my price lock 24 month contract ends. Last year between end of October 2018 and beginning of November 2018, I took out a price lock deal with DSTV. First caller was from their outsource company that wanted to sell the price lock deal (Company situated in Durban) to me, I phoned DSTV with regards to a query to only then find out it is not them directly and that they have the same deal but for less a month. I then returned the outsource company package and request for DSTV to carry on with the price lock deal due to obviously cost savings. I received my package and arrange with DSTV if we can install the dish etc 1 December as we moved to a new house, they had no problem with it and said that I can just phone them as soon as we are ready to do the installation. I then contacted DSTV to give me the supplier contact details to arrange installations Saturday the 1 December 2018. Firstly I was upset as no one could find my price lock deal I took with them and told me that I am still on a normal contract, I then explain to them when more or less I took the deal. they said to me that they will get back to me which never happened, I then phoned again with in the same week, they then again couldn't find my price lock deal and according to the customer care department has escalated the situation. I then again never hear anything from them again, I am speaking under correction but I almost sure I contact them 3 time with regard to this situation last year 2018. (I will gladly get my Vodacom bill to confirm the number of calling from my side) this year I received a sms from DSTV saying that my yearly fees will be increasing, I then contact DSTV again, the lady then explain that it is from their price lock department and will get them to call me, I NEVER HEARD anything from them! (Only this week after I had to phone again due to my decoder not working it seems like it was sorted out, but never a word from them)

This week our decoder didn't want to work at all, we then took it in yesterday to their head office, which they exchanged the decoder. My fiancé then asked a question with regards to catch-up as we only have like 5 movies etc we can watch on catch-up. The person who assisted him explained that it can not be correct as there are over 80 movies and that it was installed incorrectly. he then told the (not sure if it was a lady or a man) person that DIKARABO who installed our new DSTV never installed the dish etc only the decoder, as he told us in December that the current dish etc we have installed is still working fine, but if we ever have a problem he will come to fit the new dish etc. DSTV told my fiancé that we need to contact the supplier as he is paid to do the full installation and he must come and do the installation correctly, we contacted the supplier and he said that we signed the job card and it is only 3 month guarantee on the installation. My husband said to him that he didn't install anything only connected the decoder etc. We then decided to contact DSTV to assist, after being on the line with them for some time they eventually got hold of the supplier, they then also told me that we signed the job card that he check the dish and that its ok, I politely told the lady that there are a HUGE difference between installing and checking. The fact of the matter is that he went back on his word, trying to make us look like we are lying. I told the lady If I can speak to her supervisor the next day as it was getting late, she then said that she will not be available today but will be gladly take my call last night. I then had to hold again for a while only for the consultant to tell me that her supervisor will contact me back after she speak to the supplier to find out what was agreed to... GUES what still now NO ONE phoned me back. I will never suggest DIKARABO (He was also 2hour late the day of our installation with many sorry and excused after he gave us a time he will be there) to anyone as his word is not his HONNOR and DSTV after sales customer service is up to ****!!!!!! After my 24 month price lock deal I will never used them again, they must remember that there are many other ways to watch TV these days, they are not the only provider anymore. We have decided to get another company to assist us even if we already paid for installation which never happened.