Poor accounts management (payments not correctly allocated to customers)

Good day

On the 30th of April I paid my account (# ********** 7) in full , i.e. R 955.83 (split in payments of R494 and R 461.83).

However, I continued receiving smses informing me that my account had not been paid in full; @ an amount of R 461.83 was still outstanding. I engaged with the call centre on 3 occasions and provided the call centre proof of payment but my service were still disabled and when I called them they indicated that they are able to see both payments but to my horror this morning again my service have been disconnected.

This is very disheartening as my account is paid in full but I am continously disconnected due to dstv's poor accounts management function.

I hope my issue can be resolved soon as I have noticed that there has been an increase number of such complaints in the current month.

Kind regards

Pule.