jj
jacques.blom jacques.blom
1 reviews | Active since Dec 2009
20 May 2020, 20:24
Poor accounts management
We pay our account every month in full and the latest by the 2nd. Yet, we constantly get notices that we have not paid and even after sending proof of payment it is a struggle to get the account updated. This negatively affects our credit rating due to us being labeled as late payers. Is this done on purpose?
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 May 2020, 20:50Hi Jacques,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply20 May 2020, 20:50
Official
Hi Jacques,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
jj
jacques.blom jacques.blom's updateReviewer Update
21 May 2020, 11:27Uhm...you said when? PLEASE PLEASE PLEASE do NOT insult me!!! I have proof that payment was made on 2040/04/30. That tells me that your systems are so inefficient that it take you 8 days to pick up my payment? Please I am not stupid! Firstly, I need a senior person's contact details whom I can escalate this to and secondly I need to know if you are going to rectify my credit record?
jj
jacques.blom jacques.blom's update21 May 2020, 11:27
Reviewer Update
Uhm...you said when? PLEASE PLEASE PLEASE do NOT insult me!!! I have proof that payment was made on 2040/04/30. That tells me that your systems are so inefficient that it take you 8 days to pick up my payment? Please I am not stupid! Firstly, I need a senior person's contact details whom I can escalate this to and secondly I need to know if you are going to rectify my credit record?