1 reviews | Active since Aug 2019
POOR ACCOUNT MANAGEMENT FOR MY MONTH TO MONTH ACCOUNT AND POOR SERVICE
DSTV (Multichice)... you decided that this matter is closed? The same way your Consultants do online and telephonically...
What ever happened to customer service?
YOUR RECORDS AND RECORDINGS should provide you with the proof... of my calls and my requests.
I call and ask that my account be disconnected by midnight on the 15th, when I have not paid on the 15th and every time I call... you agree, but DSTV (Multichoice) never does it & yet you have the nerve to say I did not call to request this. That is outright disrespectful... and I also asked you to explain why my account reflects so many different amounts in one month... as per my previous HELLOPETER review.
I am publicly telling you what you did wrong and requesting you to correct it & to ensure that this problem never happens again... & instead you stop addressing my issue and seemingly closed the matter without even checking, if I was satisfied.
Is that DSTV (Multichoice) service?
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
You were simply the best... the fact that you went back to access the recordings, to verify my claims and the time you took to explain what should have happened and what I should take into account going forward.
As promised, I paid the requested amount. Now that is customer service... I truly appreciate your professionalism. DSTV (Multichoice)… should give you a bells!
Regards
Christine
You were simply the best... the fact that you went back to access the recordings, to verify my claims and the time you took to explain what should have happened and what I should take into account going forward.
As promised, I paid the requested amount. Now that is customer service... I truly appreciate your professionalism. DSTV (Multichoice)… should give you a bells!
Regards
Christine