RN
Rabina N

1 reviews | Active since Apr 2014

19 Sept 2022, 18:00

Poor Account Management and Billing System

Pathetic service by DSTV South Africa, poor account management and billing. July 15 2022 i purchased a once off Compact Streaming Package as i was relocating. The Streaming package costed me R620.72 which i was allowed to stream only for 2weeks. I have been robed off my money to stream for two weeks with R620.72 i need my change.

In addition you made the once off streaming services i purchased a re-occurring service. I have been using compact for a very long time. Please remove re-occurring Streaming package and the Disney+ that you added in my account without my consent. A consultant by the name of Andile called from Support and promised to come back to me, but up-until today he is nowhere to be found. DSTV ZA PLEASE STOP ROBBING US OUR LITTLE HARD EARNED MONEY!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Sept 2022, 18:09
Official
Hi Rabina Nkuna, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team