RN
Rabina N

1 reviews | Active since Apr 2014

08 Sept 2022, 14:23

Poor Account Management and Billing System

Pathetic service by DSTV South Africa, poor account management and billing. July 15 2022 i purchased a once off Compact Streaming Package as i was relocating. The Streaming package costed me R620.72 which i was allowed to stream only for 2weeks. I have been robed off my money to stream for two weeks with R620.72 i need my change.

Beginning of August my streaming package was disconnected. To my surprise i was asked to pay R825 for normal Dstv compact i complained via the call center without a help. Now my account comprises of Normal Compact Dstv subscription + Disney+ Streaming Package + Showmax. I paid R429 for compact beginning of Sept now they say i owe R708.30 for services that i don't know of and the consultant Asendisiwe refused to cancel other services that were added into my account without my concert.

Please Dstv cancel a paid Streaming service+ Disney+,

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Sept 2022, 14:49
Official
Hi Rabina Nkuna, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team