poor account management

After many attempts of finding out what happened to the payment I made of R 399 at Shoprite Ennerdale, with my ID, I was told by a consultant that the payment was not linked to my account which of course is understandable but the payment was found and seeing that I had used my ID it should have some reference linked to my account details or so I thought... I made countless efforts to get this problem sorted out until I spoke to a supervisor Mr Bikani, who said that they would look into my problem. Reassured me that my dstv would remain active until the problem was resolved, his words fell flat when not even a day later my dstv was put off, I was told that by yesterday I would know exactly what is going on but I have still heard nothing, I cannot fathom how a company which relies on clients could be so hopeless at customer service, what happened to efficiency and effectiveness in the work place, this is irritating and frustrating. .. If management fails to deal with issues where are we as the client base left? Destitute and helpless... I am at my wits end.