poor

On the 29th of April 2015 my bank account was debited twice by multi choice I then contacted the call center which they told me that they don't see any transaction apart from the one that happened on the 27, I was advised to go to the bank and reverse those two transaction which I did. On the 9th my service was suspended due to none payment as they said to me I didn't pay the services when I called I was told that they cant do anything I just need to pay if I want to enjoy their services. Yesterday I called the call center again and I was told that I need to pay 1117 for the reconnection of my services and when I asked I was told a very stupid excuse that I'm being charged the pro rata and top of that I was told because last month I upgraded to premium and the pro rata was not debited from my account my question is if they didn't authorize it that's not my problem, I need this issue be sorted out ASAP .