AB
Amanda B
1 reviews | Active since Jan 2017
30 Jan 2017, 17:44
Poor
<p>So DSTV send me back a emial to tell me that they are sorry for the inconvenience and my account is in -3 rand i came home tonight to a decoder that is off again. It so unexepbable they want us to pay for a service like this. I will take this furter. They respond to keep you happy and two days later again wonder what the problem is this time. </p>
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Replies (2)
DStv (MultiChoice)'s replyOfficial
31 Jan 2017, 07:49Dear Amanda
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply31 Jan 2017, 07:49
Official
Dear Amanda
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Jan 2017, 16:47Good day Amanda Beytell
We wish to reassure you that the matter has been resolved, it was a system glitch. We have reconnected your service and reversed the reconnection fee charged, your account is still up-to-date with a credit balance of R-3.97.
Your next payment is due on the 2nd of February for an amount of R215.03 for the DStv Family package thereafter it will be R219.
Once again, please accept our sincere apologies for the inconvenienced caused.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply31 Jan 2017, 16:47
Official
Good day Amanda Beytell
We wish to reassure you that the matter has been resolved, it was a system glitch. We have reconnected your service and reversed the reconnection fee charged, your account is still up-to-date with a credit balance of R-3.97.
Your next payment is due on the 2nd of February for an amount of R215.03 for the DStv Family package thereafter it will be R219.
Once again, please accept our sincere apologies for the inconvenienced caused.
Regards
Elna
Best regards,