POOOOOOOOOR CUSTOMER SERVICE.

I am beyond disappointed with Dstv customer service. I have never experienced SUCH poor customer service.

I app**** for dstv internet package 400GB with a router and I was approved on the 29th of January. The sales consultant who completed my application clearly said the router and sim card will be delivered within 5 TO 7 WORKING DAYS.

7th day was on the 7th of February ever since from then I have called numerous times speaking to consultants which in my opinions lack customer service training.

One is saying the package will be delivered in the next 2days.One is saying they are escalating this matter. I call so many time to a point where I requested to speak to Supervisor. The agent I spoke said she working from home she will send this matter to her Supervisor he will call me, that was last week 10/02/2025 if I am not mistaken till this day I did not receive any feedback.

The last agent I spoke to said delivery take between 7 to 14 working days. TODAY IS THE 14TH DAY AND STILL NO CORRESPONDENCE OR ANY FORM OF COMMUNICATION WHATSOEVER. I took this matter to their facebook messager and I WAS NOT HELPED AT ALL. THAT PLATFORM IS USELESS JUST LIKE THEIR CONSULTANTS. I AM DISGUSTED, DISAPPOINTED AND LOSING MY PATIENCE WITH DSTV. THE PEOPLE WORKING FOR THIS COMPANY DO NOT KNOW WHAT THEY ARE DOING ALL THEY GOOD AT IS TO SAY "WE HAVE ESCALATED THIS MATTER, WE WAITING FOR FEEDBACK" ALL THE ESCALATIONS THEY DID WHO DID THEY GIVE FEEDBACK TO? I AM FEED UP WITH YOUR SERVICE. YOU ARE ABOUT TO LOSE A LOYAL CUSTOMER IF THIS IS NOT RESOLVED ASAP.