PmtPlanQueries department redundant

Good day,

I write this review to express my total dissatisfaction at the lack of service delivery, more especially with your PmtPlanQueries department.

I have logged numerous calls regarding the settlement of my DPP, and to date, and seek only written confirmation that the account is settled and will be updated on my bureau.

The last email I sent [803803]to the department myself as I was not getting the letter I require was on Tuesday, the 13th of October.

Their emails state that they have a SLA of 24 hours however it is apparent that this is just a term to use to keep clients at bay.

I continue to express that I believe this lack of concern or committment is mainly due to the fact that DSTv have no direct competitors, therefore care only about acquisition and rely on the expense of their clients to have any issues resolved- hence the limited functionality on the Self-Service channels.

I’m verging I’m really s****ping the idea of using their services and rather paying my R900 service charges on Data for more reliable and convenient services such as Netflix or online streaming. It would really give me more value for my money.