KV
Kobus V
1 reviews | Active since Mar 2009
10 Jul 2015, 15:20
Please transfer my decoder
You guys are ***********. Seriously. Please change the decoder I asked you to change to my mom with immediate effect.<br> <br> I refer you to case number *** which you informed me \We have contacted your mother and advised her that the change of ownership will only be done effective as of the 01 July 2015."You called both of us on 23 Jun already to say this would be done. IT HAS NOT. My account again reflects the money for this decoder and subscription and now you've incorrectly activated the premium package on a decoder she doesn't even use anymore."""
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Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Jul 2015, 09:21Hello tmoose,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Please be advised that we will be able to assist with your complain after the 16th of June 2015, and do the change of ownership to your mother's name as per your request.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Please be advised that we will be able to assist with your complain after the 16th of June 2015, and do the change of ownership to your mother's name as per your request.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply12 Jul 2015, 09:21
Official
Hello tmoose,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Please be advised that we will be able to assist with your complain after the 16th of June 2015, and do the change of ownership to your mother's name as per your request.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Please be advised that we will be able to assist with your complain after the 16th of June 2015, and do the change of ownership to your mother's name as per your request.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,