Please switch off my DSTV Holiday Home and two credits outstanding on my account

Hello! I switched on my holiday home last weekend for 3 days (now the minimum was previously 1 day, then 2 days, now 3 days!) and i see it is still on a week later. You can't speak to a human on whatsapp and noone answered the chat on MyDSTV. So sorry but this seems to be the only way i can communicate with you. Let me know if there is another way to speak to you. Please switch off my holiday home and credit my account. This is my second query of this nature . . . the previous one and credit is still outstanding. Please investigate and get back to me on both of them by email on ***. Thank you, Robin. You owe me about R500.