Please stop taking advantage of our elderly and think they have no one to take care of them

1st of all they made my dad join insurances unknowingly since he's old and I believe they took advantage of him because when we asked him he said he didn't know anything about it until he's TV stopped showing all the channels and we paid, bathong I mean we pay R150 for his Dstv access. I send an email cancelling everything but they said they want to hear from him and we have been waiting for 2 days without hearing from them and my dad is now without his favourite channels and I don't know what else to 2 because called alot of numbers we found online but they kept making us wait wasting another airtime we don't have. I'm really angry shame for what you are doing to my dad after I made sure I pay in time for him to enjoy his shows. We have our own insurances so really we don't need any more.. Call me and him and fix this mess since you said you can't do anything without his approval. I truly hope this matter gets resolved soon and also make an investigation cz now I believe **** there's a syndicate happening of taking advantage of the old people to join in on things they don't know or even understand.